Laundrette Terms of Use

The following terms apply to all visitors and customers using the self-service facilities at H&M Laundrette Ltd, 157 Mitcham Rd, London SW17 9PG. By entering and using our premises, you agree to abide by these terms. For service wash, collection and delivery, and commercial laundry, please see our Terms & Conditions.

1. Use of Equipment

• All washing machines and dryers are to be used in accordance with the instructions displayed on each machine
• Do not overload machines — maximum load capacities are clearly marked (small up to 7kg, medium up to 11kg, large up to 18kg)
• Report any machine faults or malfunctions to staff immediately
• Do not attempt to repair, tamper with, or force open any machine
• Only use detergents and products suitable for machine use

2. Payment

Self-service machines accept £1 and £2 coins only — other coin denominations cannot be used in the machine slots. Current machine prices are displayed in-store and on our website (washers from £7, dryers £1 per 4 minutes).

We accept all major credit and debit cards at the counter. If you do not have the correct coins, you may pay by card at the counter and we will provide the appropriate £1 and £2 coins for the machines.

3. Personal Items & Liability

• All personal belongings and laundry items are brought to the premises at your own risk
• H&M Laundrette Ltd is not responsible for loss, theft, or damage to personal property left on the premises
• Items left in machines after your cycle has completed may be removed by staff
• Items left uncollected for more than 7 days may be donated or disposed of
• Please check all pockets before loading — we are not liable for damage caused by items left in clothing (pens, coins, keys, etc.)

4. Prohibited Items

The following items must not be placed in our machines:

• Items contaminated with hazardous substances (oil, petrol, chemicals)
• Items heavily soiled with animal waste
• Footwear and trainers (unless specifically approved by staff)
• Items with excessive loose debris (sand, gravel, etc.)
• Items requiring dry cleaning

5. Behaviour & Safety

• Children must be supervised at all times — do not allow children to play on or near machines
• No smoking, vaping, or consumption of alcohol on the premises
• Please keep the premises clean and tidy — dispose of lint and rubbish in the bins provided
• Abusive or threatening behaviour towards staff or other customers will not be tolerated and may result in being asked to leave
• CCTV is in operation on the premises for the safety and security of all customers and staff

6. Opening Hours

Our standard opening hours are Mon–Fri 9am–7pm and Sat 9am–6pm. We are closed on Sundays, as displayed at the entrance and on our website. All machines must be started at least one hour before closing time (last wash 60 minutes before closing). Customers must vacate the premises by closing time. We reserve the right to alter our opening hours without prior notice.

7. Service Wash Items

Items left for service wash are processed with reasonable care under our Terms & Conditions. We follow care label instructions where provided. We are not liable for colour run, shrinkage, or damage to items without care labels or items that are not suitable for machine washing. A receipt will be provided — please retain this for collection.

8. Refunds

If a machine malfunctions during your cycle, please report it to staff immediately. Refunds or complimentary re-washes will be provided at our discretion. Refunds cannot be given for user error (e.g. incorrect machine selection, overloading).

9. Contact

For any questions or concerns, please speak to a member of staff or contact us at info@handmlaundrette.co.uk or call 07907 600 870.