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Terms & Conditions

Last updated: 12 February 2025

1. Introduction

These Terms and Conditions govern the commercial laundry services provided by H&M Laundrette Ltd ("we", "our", "us"), a company registered in England and Wales (Company No. 09538304), with our principal place of business at 157 Mitcham Rd, London SW17 9PG. By using our services, you agree to be bound by these terms.

2. Services

We provide the following commercial laundry services:

  • Commercial linen laundering and pressing
  • Collection and delivery services across South London
  • Service washes for walk-in customers
  • Self-service washing machines and dryers
  • Specialist cleaning for hotels, Airbnb properties, care homes, gyms, salons, and restaurants

3. Commercial Accounts

Commercial account terms, pricing, and service level agreements are agreed on a per-client basis. A trial period may be offered. Either party may terminate a commercial account by providing 30 days' written notice. Outstanding invoices must be settled within the agreed payment terms.

4. Pricing & Payment

Walk-in prices are displayed in-store and on our website. We accept cash, credit/debit cards, and bank transfers. Prices may be updated from time to time and we will endeavour to provide reasonable notice of any changes. Commercial account clients will be invoiced as per their agreed terms.

5. Collection & Delivery

We offer collection and delivery services within our service area across South London. Scheduled collection times are approximate. We will make reasonable efforts to adhere to agreed schedules but shall not be liable for delays caused by circumstances beyond our control (traffic, weather, vehicle breakdowns, etc.).

6. Care of Items

We take reasonable care with all items entrusted to us. However:

  • We are not responsible for damage caused by pre-existing wear, defects, or items not suitable for machine washing
  • Items are processed according to their care labels — if no label is present, we process at our discretion
  • Any claims for loss or damage must be made within 7 days of collection/return
  • Our liability is limited to 10 times the cleaning charge for the affected item, up to a maximum of the item's reasonable replacement value

7. Uncollected Items

Items left with us for service wash or cleaning must be collected within 30 days. We will attempt to contact you after 14 days. Items uncollected after 90 days may be donated to charity or disposed of, and we accept no liability for such items.

8. Limitation of Liability

To the fullest extent permitted by law, our total liability arising from or in connection with our services shall not exceed the total charges paid by you for the specific service giving rise to the claim. We shall not be liable for any indirect, consequential, or special losses.

9. Complaints

If you are unhappy with our service, please contact us as soon as possible. We take all complaints seriously and will investigate and respond within 14 working days. Contact us at info@handmlaundrette.co.uk or call 020 8191 3319.

10. Governing Law

These Terms and Conditions are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.