Privacy Policy

1. Who We Are

H&M Laundrette Ltd ("we", "our", "us") is a company registered in England and Wales (Company No. 09538304) with our registered address at 157 Mitcham Rd, London SW17 9PG. We are the data controller responsible for your personal data.

2. Information We Collect

We may collect and process the following personal data:

• Contact information: Name, email address, phone number (when you submit our contact form or make an enquiry)
• Business information: Company name, business type, service requirements
• Newsletter data: Email address (when you subscribe to our newsletter)
• Usage data: Pages visited, time spent on site, referral source (collected automatically via Vercel Analytics)
• Device data: Browser type, operating system, screen size (anonymised)

3. How We Use Your Information

We use your personal data for the following purposes:

• To respond to your enquiries and provide quotes for our laundry services
• To communicate with you about your account or orders
• To send you marketing communications (only with your consent)
• To improve our website and services
• To comply with legal obligations

4. Legal Basis for Processing

Under UK GDPR, we process your personal data on the following lawful bases: consent (newsletter sign-ups, marketing), contractual necessity (to provide our laundry services), and legitimate interests (to improve our website and understand how it is used).

5. Data Sharing

We do not sell your personal data. We may share it with:

• Resend: Email delivery service (for contact form responses)
• Vercel: Website hosting and analytics
• Professional advisors: Accountants, legal advisors as necessary

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Contact form submissions are retained for up to 24 months. Newsletter subscriptions are retained until you unsubscribe.

7. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your personal data
• Object to or restrict our processing of your data
• Data portability
• Withdraw consent at any time

To exercise any of these rights, please contact us at info@handmlaundrette.co.uk or call 020 8191 3319.

8. Cookies

Our website uses essential cookies and analytics cookies (via Vercel Analytics). For full details, please see our Cookie Policy.

9. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us:

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).